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(More customer reviews)I am a computer person, but with some trepidation after reading some of the negative reviews on Amazon, I installed two of the MSNTV2 units over the holidays - one to upgrade my parent's original WebTV and the second for my Mother-in-Law whose visoin is poor. The former is using dial up while the latter is hooked to a cable broadband system. It is important to note that my parents did not use some of the features other reviewers miss from the earlier WebTV products, so for them all their needs are covered. Both `parents' primarily use these systems for email and basic web use, including shopping, music channels and photos. With that background, here are my notes about the units:
Pros:
1.Easy to hook up and easy to use. Nothing fancy or difficult whether upgrading an existing account or establishing a new one. Both units were quickly operational without any glitches (well, see one con below regarding USB).
2.Resolution is far better vs. my parents original WebTV unit, where blue type on a dark blue background on the email screens made reading very difficult. The new higher contrast `dark letters on white background' are much better and the pixel definition is also improved. The resolution improvement is easy to see on some web sites where my parents couldn't read anything before but now the text is legible. Again, this is no match for my laptop, but it is good enough for general use.
3.Related to the above, the new text size +/- buttons make it easy to change the text size on a web page for improved readability. Also, the `resize' button can help with those pages with cramped type. Great features for those with vision problems and they work easily.
4.While the keyboard lacks any TV controls for volume, etc. the keyboard does include ample `one-touch' keys for all the basic email, web and media needs. And neither of the two units had any glitches with the keyboard communications causing dropped letters, etc. that others have cited. One of the units has the keyboard within a foot of the main box, but the other is separated by about 12 feet and worked perfectly unless the signal was blocked by an object.
5.The greater range of file formats that can be viewed is a significant improvement vs. the prior WebTV (not Plus). Electronic greeting cards that were previously unreadable worked perfectly and the ubiquitous pdf files on the web are a great addition. (Almost humorous is the fact that Microsoft's MSNTV2 cannot read Microsoft's .ppt or .pps PowerPoint files! Hmmm . . . I would have really thought a simple PowerPoint reader like those you can download for PCs would have been built in. After all, it would seem in Mr. Softy's best interest to insure that all of their core software could at least be viewed on their own WebTV product, right?)
6.On dial-up the speed is perhaps slightly quicker, but only marginally. In fact, at times it seems to be slower, but that is usually when viewing pages or files that were previously not viewable on the original WebTV. These files, like animated cards and pdf files are often significantly larger than others so they seem slow. On broadband things pop up quite quickly in general, with occasional times when MSN seems to be thinking about it before it sends the page. But once it does, the page pops up quickly. This really shows up when displaying a large .pdf file vs. the dial-up installation.
7.While not perfect, Microsoft's media player does a good job of displaying most videos and playing many, but not all, radio / music stations. Having the media player as a `separate' application is nice since a music station can be playing in the background while surfing the web or reading emails.
Cons:
1.There are still limitations on file sizes and file types (like the PowerPoint noted above) so this is not a solution for someone who wants a `simple computer'. This is a web reader, email client and limited media player that is far easier for non-computer people to use. Not for me personally, but a perfect fit for my parents and mother-in-law.
2.Nice of Microsoft to take the meaning of `Universal' out of their implementation of Universal Serial Bus (USB)!! Okay, so this is not a PC so maybe it is too much to expect it to handle all USB devices, but when I bought a recommended model of USB 802.11 b/g adapter the MSN's site specifically states as being compatible, I would have thought it was! I intentionally avoided any of their recommendations that stated `only version x.x' or some other disclaimer, buying a quality DLink G122 adapter. Plugged it into the MSNTV2 and, voila - a big box stating that the device was not compatible with MSNTV2. I checked it in my laptop just to be sure it was working and, of course, it was. But back into the MSNTV2 and the same `incompatible' box popped up. Fortunately, I could move the cable modem and wireless router to where the MSNTV2 box was so I hardwired it via Ethernet and that worked as it should have. So even if you follow MSN's recommendations on USB adapters or printers, you have the potential that it will not work due to some change in software made by the adapter manufacturer. Be sure you have return privileges on your USB purchases! (FYI, I did try my wireless travel mouse and that worked nicely, including the scroll function that another reviewer said didn't work. Perhaps because mine is a Microsoft mouse?a)
3.No memory expansion? It seems that it would have been relatively easy to allow a plug in of extra memory to allow larger pages to load. I had only one site, featuring lots of photos, not load, but it caused the unit to freeze and a box come up saying to power the unit off and then on to free up the memory. Minor glitch, but plug in memory is relatively cheap - why not allow it.
4.While USB card readers will (theoretically!) work so you can transfer photos, etc. it would have been a lot nicer if Microsoft had built in front loading slots for a few basic memory types like CF and SD.
5.Not sure why Microsoft included the separate remote control. Yes, it works some basic web functions, but it is not a real universal remote (didn't work with my mother-in-law's Panasonic TV and has no VCR or DVD functionality) and the web functions that it has are all easily found on the keyboard. I would gladly give up this remote for memory expansion or a built in card reader.
In summary, after reading some of the `horror' stories that other reviewers have posted I feared that indeed the product was poorly built and worse than prior generations. Maybe the bugs are worked out and the quality of manufacture improved, but having bought and installed two units I have to say that, in general, they work as advertised. Yes, the N-USB (Non-Universal Serial Bus) is a potential headache and the occasional file type or page size problem will crop up, but for their intended uses, both units worked quite well right out of the box. Heck, I have had more problems getting a PC to do what I want at times, so the minor glitches here seem minor in comparison, especially for the targeted user group.
So if you do not need a full PC, only want basic email, internet and media playback, and you understand / accept the limitations of the MSNTV2, this could very well be an excellent solution for you. However, if you need much more functionality, and you are willing to put up with the more complex demands of a PC (software upgrades, security and virus issues, etc.) then a PC of some type is your only solution. (Having spent a couple of very intense days helping a friend clean up mass quantities of viruses and spyware from two of their PCs, I now realize that some PC users probably shouldn't be PC users! Or at least they must have some basic understanding about keeping virus and spyware software updated and active!) I can tell you that both my parents and mother-in-law think this generation of MSNTV2 is perfect for them.
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RCA/MSN TV 2 Internet and Media PlayerThe MSN TV 2 Internet and Media Player lets you access the Web or digital media on a PC right from your TV and the comfort of your living room, bedroom, or kitchen. Whether you're listening to MP3s, viewing movie trailers, or watching video streams of concerts, news, or other programming, MSN TV 2 consolidates all your home entertainment in a space of your choosing.Now you'll be able to create digital photo slideshows and set the mood with music from MP3s or commercial-free Internet radio. Enjoy videos, music, and photos saved on your PC through your TV or home entertainment system. You can also access Web sites, send and receive e-mail, and chat with others. When used with a television offering picture-in-picture, MSN TV 2 even lets you keep a Web browser window open while you watch TV. Imagine being able to look up player stats while watching the big game or hunt for additional perspectives while watching news commentators. The supplied remote control operates the MSN TV 2 set-top box in addition to most televisions.MSN TV 2 is a perfect addition to your home broadband network and works great as a primary e-mail and Internet access point if you're using a dialup account over a regular phone line. The system includes a wireless keyboard and remote control (all batteries included). A subscription to MSN TV is required; see details below. What's in the Box The MSN TV 2 set-top box, a wireless keyboard, a remote control, keyboard and remote batteries, an installation CD-ROM, a 6-foot audio/video interconnect, a user's manual, a quick-start guide, an AC/DC power adapter (for the set-top box), a registration card, and warranty information. Note: Use of this hardware requires a subscription to MSN TV Service or MSN TV Broadband Service. Use is subject to acceptance of the terms of service upon registration. MSN TV dialup services are available as a local call in most areas. In some areas, long-distance toll charges may apply. To check local access, call (866) GO-MSNTV. Windows Media Player features and commercial-free Internet radio requires a broadband home network and a subscription to MSN TV Broadband Service. MSN TV 2 only supports Windows Media-compatible music and video.
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