LG BX580 Network 3D Blu-ray Disc Player, Black Review

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(More customer reviews)Had very high expectations for this player. The setup was very easy and the bluray playback was excellent. However, I did not purchase this JUST to play my blurays, my PS3 already does that just fine. I bought it for its streaming and Netcast features, which unfortunately work either satisfactory at best, or, in my case (specifically CinemaNow), not at all. CinemaNow just failed to connect, everything else did. CinemaNow support passed the blame to LG, and LG advised me to send the unit for servicing. I told LG that sending a product for servicing one day after receiving it is not an option. So, am returning it back to Amazon and will hunt for a different network streaming bluray player. LG customer support did try to help, but ultimately were unable to and like I said, having to have a brand new product serviced out of the box is simply not acceptable.
UPDATE 10/20/2010
LG customer support CAME THROUGH! Decided to give them one last chance and this time someone answered who actually knew what to do (I know, shocker!). Anyway, "Oscar" was very helpful and told me to reset the LG's IP address from AUTO to Manual and supplied a new IP address and CinemaNow works beautifully. All the other Netcast sites continued to work as well. I will be keeping this unit!!!

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LG BX580 Network 3D Blu-Ray Disc Player

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LG LHB975 1100-Watt Blu-ray Home Theater System, Gloss Black Review

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(More customer reviews)I purchased this system in May of 2010. When it worked, it worked great and I really enjoyed the quality of the blu-ray player and sound.
About a week ago the wireless subwoofer stopped working. It has power but will not link up with the wireless receiver. I tried everything I could possibly do and couldn't get it to "remate" (connect) again. I then called LG and they were unable to fix it.
LG offered to repair the system but they wants me to spend $70.00 for them to look at it and this does not include shipping. From what the customer service representative told me, the 1 year warranty means that regardless of the cost to repair, my cost is capped at $70.00. I'm not sure how that qualifies as a warranty but according to LG it does.
What is troubling about this issue is that this problem does not appear to be an isolated incident. I searched the internet for reviews from people who owned the system. There are a number of people who are having this exact same problem after using the system for about 6 months. Mine started in just 5 months. It's starting to look like this product has a defect.
I own an LG cell phone, washer and dryer, and this blu-ray theater system. I've never had a problem with any LG product before. I'm surprised that LG would put out a product that seems to have a systematic defect. I'm even more surprised that the LG customer service would be so bad and not customer friendly. This experience has really questioned my brand loyalty towards LG. At this point, they must know this product has a problem. Rather than do the right thing - which is to correct the problem and send a new unit to everyone who is having this problem free of charge - LG is instead forcing the consumer to pay for service, pay for shipping, and hope that the repair is a long term fix. I'm afraid I'll spend the money to get the system "repaired" only to have it break again in another 5 months.
Rather than deal with the nonsense I'm going through, anyone who looks at this home theater system should just avoid it.


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LG's NetCast Interface lets you easily access a vast array of internet content. This model comes with two tower speakers.

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LG BD670 3D Wireless Network Blu-ray Disc Player with Smart TV Review

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(More customer reviews)I was in the market for a new BD player because our BD390 would get a little flakey after extended use. Unlike that model, the BD670 has a fan to help cool the electronics. Unfortunately, the fan on the model I purchased was attached in a way that it vibrated against the metal in the case, making an audible buzzing sound whenever the player was on. Loosening the screws solved that problem.
Playback differs little from the BD390, and this system retains the annoying manual selector between 24hz and 60hz, which means that you need to flip the setting when you move from Netflix to discs and back. Netflix streams at 60hz and looks jumpy when displayed at at a lower rate. If you don't have a 24p capable TV or simply don't care then this won't matter.
Although there is room for expansion with LG's SmartTV platform, Amazon VOD and Hulu Plus are notably absent at launch time. The overall interface is nice, and I like the background that changes with local weather conditions even if it's a little silly.
I eventually returned this system because the Netflix implementation was buggy. On the plus side, LG updated the interface to support browse and search functions. Moreover, movies load instantly (instead of buffering) and then increase in quality during playback. However, unlike the PS3, the player has no mechanism for reporting the current quality. The nice interface was marred by hiccuping sound that could only be alleviated by forcing the stream to rebuffer and by an automatic rebuffering that would hang for an indeterminate amount of time. These problems do not occur on other streaming devices that I've tried, including the BD390, so it looks like an LG problem. They'll probably fix it in a subsequent update, but why wait?
I eventually opted to get a Sony model for disc playback and a Roku for streaming. The combination was quite a bit cheaper than the BD670.

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(March 2011)
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