Average Reviews:
(More customer reviews)Everything you read about the features and setup of the LinkSys by Cisco NMH410 MediaHub is true: it is very easy to set up and to configure other computers and it does offer a browser-based way to access your media.
The problem is that most of it doesn't work. The lion's share of the software is broken, buggy, or simply incapable of doing what it is supposed to be doing. A quick glance at the support forums will confirm this, and unfortunately it appears to be endemic for many of the models of MediaHub, not just the NMH410. The problems that you will encounter are:
1) The Media Hub Online tool will not "see" all of your files. They will be physically visible when you use a computer to browse folders, but they will not properly share or index, even if they meet the stringent requirements (no long names, no special characters in the names, must be in one of the supported file formats, etc.).
2) The Hub will continually rebuild its index of your files. In other words, "now you see some files, now you don't". It regularly "forgets" what's on the hub and starts over, one by one, re-reading every file. You have no control over when it does this.
3) The Media Hub will not respond when it is busy. I can play an album that I manually launched from the folder, but if I try to open the File Browser, look at Configuration, or even just click a bit too fast browsing the media, the MediaHub Online will throw me "MediaHub is Disconnected or not Responding" errors and stop taking any commands. I have to randomly try again and hope to get lucky and get in.
4) The website for Remote Sharing (in other words, logging in to your device through the Internet from another location) regularly has Server Timeouts. You never know when it will let you in or when you will just get a dead white page.
5) Some features reboot the hub without warning. You choose the option, it says, "Resetting the MediaHub" and the next thing you know, the browser interface fails, the hub loses all of its indexes, and it starts all over again crawling through your files and not responding to your clicks.
It's very distressing to see aggressive releases of software and firmware updates, whose release notes claim to have solved these problems...only to find that all the "fixed in this version" problems are still there. If these issues really were considered fixed by the company, then Linksys/Cisco's problems are much larger--they may need to consider a recall. Thus far, the only features that truly work are the ability to view files and folders on a computer and the optional computer backup program (which should only be used for files and not as a full system backup).
It should tell you a lot that there are actually two pieces of software embedded in this hub: the Linksys by Cisco software, and a third party tool called "Twonky Media Server". Twonky is better, but still not what this product promises above. Both have really bizarre problems that should never have made it to the sales floor.
I'm reaching the point of complete surrender. I managed to get indirectly engaged with the hardware/software development team and have offered them access to my hub to try whatever it takes to solve the problem.
As of October 19, 2009, my unit was used for the Beta and the new Firmware was released. If you own an NMH and are having the above problems, you should give it a try. Unfortunately for me, the best I have seen with this new firmware is that the fixes are spotty: almost seems to mostly-work one day, then it's back to completely acting up the next. The cruel part is that one day I'll discover an amazing new feature or two that I'd never seen before...and the next day it's gone again. Content appears and disappears, and the system is always rebuilding itself. I have spent many, many hours on and off support calls struggling with this device and I'm sorry I bought it. It's November 19th, 2009, and my NMH410 Media Hub is now back in the original packaging waiting to go out the door back to LinkSys. I've lost over 4 months trying to get this to work and I can't recommend it to anyone.
Click Here to see more reviews about: Cisco-Linksys 1 TB Media Hub with LCD
Enjoy your digital music, photos, and videos throughout your home! The Linksys Media Hub stores your favorite media files, and lets you view and listen to them on any PC, laptop, or TV¹ in the house, or through the Internet anywhere in the world! The pre-installed hard drive holds thousands of photos or songs, or hundreds of hours of DVD quality video, and the empty second drive bay and two USB ports let you add even more storage as your collection grows.The Media Hub presents your music, photo, and video collections in an attractive "catalog view" from most web browsers. There are no confusing network addresses to remember; give your Media Hub a personalized "name" (i.e., "Smith-Media"), and just type it into your browser to view the catalog. Use the same name to log in to your Media Hub from a web browser anywhere, and get the same easy-to-use access to your media.³
Click here for more information about Cisco-Linksys 1 TB Media Hub with LCD
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